Responsible Gambling: Signs, Limits and Support

Updated October 2026
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Gambling is not a way to earn money or a solution to money problems. Treat any money you spend as money you may lose. If gambling is affecting your finances, relationships or daily life, take that seriously and act before the situation grows.

Signs that gambling may be becoming a problem

Look for changes you can observe, such as:

  • spending more time or money gambling than you intended;
  • trying to win back losses, or returning to gambling soon after losing;
  • hiding gambling, losses or account activity from people close to you;
  • borrowing money, missing bills or using money set aside for essentials to gamble;
  • feeling restless or irritable when you try to stop;
  • finding it harder to concentrate on work, sleep or responsibilities because of gambling;
  • continuing to gamble despite arguments or other harm connected with it.

One sign can be enough to pause and review what is happening. You do not need to wait for debts or a crisis before taking action.

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What you can do now

If you are logged in, open the account’s responsible gambling or safer gambling section. Use its account-level controls to set a financial limit, or reduce a limit already in place. You can also use the operator’s self-exclusion tool to block your access to that account.

If you cannot find these controls, stop depositing and contact the operator through its account support or complaints route. UK-licensed casinos must provide responsible gambling tools, including self-exclusion. Remote operators must prompt new customers to set a financial limit before their first deposit and make account-level limit controls accessible.

For support outside the gambling account, tell someone you trust plainly what has been happening and ask them to help you take the next step. You can also speak to a healthcare professional or a local debt adviser. No verified organisation names, addresses or phone numbers are available for this page, so no helpline or service contact is listed here.

If you feel at immediate risk of harming yourself or someone else, contact emergency services now.

Protections and limits

Operators must verify your age before allowing you to deposit into a gambling account. Do not gamble unless you meet the legal age requirement.

In Britain, online slots cannot autoplay, and each spin must last at least 2.5 seconds. For an online slots game, the total stake in a game cycle must not exceed £2 if you are under 25 or £5 if you are 25 or older. At least 2.5 seconds must pass from the start of one game cycle before the next can begin.

Remote gambling operators cannot accept credit-card payments for gambling, including credit-card funding routed through a money service business. They also cannot accept wallet payments where credit-card funds can be used for gambling. These safeguards do not make gambling a safe way to manage money.

If you need to challenge an operator

UKGC licensees must offer an internal complaints process and access to an approved Alternative Dispute Resolution service. Use the operator’s complaints procedure if you need to raise an issue. Check the operator’s licence information on its gambling website or app; remote licence holders must show licence details and link to their public register information.